Receptionist
PT Mitra Bakti UT provides Receptionist services that play a strategic role as the company's frontliner in welcoming guests, managing communication flow, and optimally supporting the smooth operation of the office. The receptionist personnel we provide possess a representative appearance, excellent interpersonal communication skills, and customer service skills oriented towards guest satisfaction and comfort. All personnel are equipped with comprehensive training covering work ethics, hospitality excellence service standards, and precise information management. By implementing operational procedures based on corporate SOPs and strict quality supervision, MBUT's Receptionist services can create a consistent positive impression, strengthen the company's professional image, and build harmonious relationships with all stakeholders.
Scope of Work
- Welcoming and serving guests, visitors, and business partners with a professional, friendly, and representative demeanor in accordance with company hospitality standards.
- Answering, screening, and connecting phone calls, as well as managing incoming messages with information accuracy and good communication etiquette.
- Managing the guest book and systematically recording visits for documentation and company security purposes.
- Handling the receiving and dispatching process of documents, packages, or mail with thoroughness and accuracy.
- Arranging schedules and reservations for meeting rooms and ensuring the completeness of meeting facilities as needed (if required by the client).
- Maintaining the cleanliness, tidiness, and aesthetics of the reception area to always reflect the company's professional image.
- Coordinating with internal teams regarding guest arrivals, meeting schedules, and other service needs to support the smooth operation of the office.
Why Choose Us
- Professional, neat, and representative appearance.
- Trained in verbal and non-verbal communication.
- Proficient in guest protocols and corporate etiquette.
- Quick and responsive in special or high-traffic situations.
- Can be customized to the client's language needs and work system.